IT Support
Windows 10/11, troubleshooting, software installation, system diagnostics, user support, and account recovery.
HELLO, I’M
OSAN PAUDEL
SOFTWARE SUPPORT, IT SUPPORT & JUNIOR DEVELOPER.
I build practical digital solutions, solve technical problems, and help systems run better. Background in software support, web development, Active Directory labs, and Azure fundamentals.
MOHAWK COLLEGE GRADUATE
Computer Systems Technician – Software Support
AZURE FUNDAMENTALS AZ-900
Microsoft Certified
ABOUT ME
Building a career between support, systems, and software.
I’m Osan Paudel, a Software Support and IT Support professional based in Hamilton, Ontario. I completed a two-year Computer Systems Technician – Software Support diploma at Mohawk College, where I gained experience in software support, web development, programming, databases, systems analysis, testing, and technical communication.
My background combines IT support and development skills. I have worked with Windows troubleshooting, Active Directory labs, VirtualBox, Azure Fundamentals, JavaScript projects, C# games, Python, Java, HTML, CSS, PHP, and MySQL.
EXPERTISE
Technical Skills
Grouped by the type of technical problems I can help solve.
Systems & Networking
Active Directory, user accounts, password resets, DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting.
Cloud
Microsoft Azure Fundamentals, AZ-900, cloud concepts, Azure services, identity, pricing, and security basics.
Web Development
HTML, CSS, JavaScript, PHP, responsive design, interactive web features, and front-end development.
Programming
JavaScript, Python, Java, C#, C, PHP, debugging, problem-solving, and project-based learning.
Tools & Databases
MySQL, SQL basics, GitHub, VS Code, Visual Studio, IntelliJ, VirtualBox, and Microsoft Office.
HTML
CSS
JavaScript
Python
Java
C#
C
PHP
MySQL
GitHub
VirtualBox
Azure
WORK
Projects & Labs
A clean showcase of IT labs, web projects, programming projects, and game development practice.
Active Directory Home Lab
Built a self-directed Windows Server lab using VirtualBox. Installed and configured Active Directory Domain Services, created users and groups, practiced password resets, and performed basic account management tasks.
VirtualBox
Windows Server
Active Directory
Personal Portfolio Website
Designed and developed a responsive portfolio website to showcase technical skills, projects, certifications, experience, and resume.
HTML
CSS
JavaScript
Space Warship Game
Built a browser-based game where the player controls a warship, attacks enemy ships, avoids obstacles, and uses movement and scoring logic.
JavaScript
Game Logic
Collision Detection
Obstacle Jumping Game
Created a jumping obstacle game with timed movement, basic animation, scoring, and collision detection.
JavaScript
DOM
Animation
JavaScript Puzzle Game
Developed an interactive puzzle game using JavaScript with user input, logic handling, and problem-solving mechanics.
JavaScript
Events
Problem Solving
C# Game Project
Created a C# game project to practice object-oriented programming, game logic, user interaction, and debugging.
C#
OOP
Debugging
Windows Troubleshooting Practice
Practiced support tasks including checking IP configuration, troubleshooting connectivity, installing software, and documenting basic fixes.
Windows
Networking
Documentation
Azure Fundamentals
Completed Microsoft Azure Fundamentals AZ-900 and learned core cloud concepts, Azure services, pricing, identity, and security basics.
Azure
AZ-900
Cloud Basics
EXPERIENCE
Experience & Education
Support experience, technical education, and hands-on learning.
June 2024 – April 2026
Operations Support Associate — Amazon Fulfillment Center
- Validated high-volume data entries using internal systems to maintain accuracy.
- Investigated and resolved recurring data-related issues using structured troubleshooting methods.
- Collaborated with cross-functional teams to maintain workflow efficiency.
December 2022 – July 2023
IT Support Assistant — Hetauda School of Management
- Provided technical support to students and staff in a Windows-based environment.
- Installed and configured systems, operating systems, and software applications.
- Troubleshot connectivity issues and supported user account management.
Mohawk College
Computer Systems Technician – Software Support
- Studied software support, web development, programming, databases, systems analysis, testing, and technical communication.
- Completed projects using JavaScript, Python, Java, C#, PHP, MySQL, HTML, and CSS.
CERTIFICATIONS
Certifications
Certifications and learning milestones that support my technical foundation.
Microsoft Azure Fundamentals AZ-900
Cloud concepts, Azure services, pricing, identity, security, and compliance fundamentals.
Google IT Support Certificate
Technical support fundamentals, networking basics, operating systems, troubleshooting, and customer support concepts.
CONTACT
Let’s connect.
I am open to entry-level IT Support, Software Support, Help Desk, Application Support, Technical Support, and Junior Developer opportunities.